Welcome to June
As I write this, we are Starting Week 10 of lockdown.. and what a few months it has been for us all in one way or another. It’s been a very tough experience for every independent retailer in the UK and beyond and at Brown’s its been no different.
Our amazing team have done their best to keep our stores operating at the very highest level that we expect and offer customer service you have been accustomed to but it’s been very, very tough with social distancing and limits to how many people are in store at a time. I’m extremely proud of all my team these last 3 months to keep our business going and each and every one of you supporting us still during this time has been invaluable to us all.
We are now hopefully beginning to see some light at the end of the tunnel and are doing everything we can to maintain safety whilst shopping in our stores. This may well be a new way of shopping in the high street? For the meantime we still have a maximum of two people at a time in Goring and four in Ferring. We ask you all kindly to maintain social distancing whilst in store and if we kindly ask you to wait outside or step back from the counter when making payment please do not take offence, we are trying to protect you whilst you shop with us. We are planning opening back to 5.30pm from June 15th.
I’m delighted to say the Ethical Pet Spa has now re-opened at Ferring Store, it’s been a challenge to get it Covid ready but I’m pleased to say we now offering a safe environment for you to bring your pet back to the lovely Tasha & Claire. The Spa is looking immaculate and the team have done wonders, we are excited to see all your extra hairy monsters!
Please bear with the team, they have a huge list of people to call back and it’s been rather over whelming, as has your support to see us reopen.
Please take advantage of our free delivery service – Victor has been out nearly every day (all day!) delivering – we struggled in the first 2 weeks of lockdown to keep up but we have now and if you need this service please take advantage of it.
We are happy to say we have many new products arriving in store on a daily basis and some big plans still for 2020 that we are extremely excited about!
A new range of treats in store has been hugely successful Chewllagen Gracie & Bree have shown their approval so we would love to hear feedback from all of you.
We have an amazing offer running this month in the form of a £50 Voucher – members scroll to the bottom of the June newsletter to be in with a chance to come into any store and have £50 worth of free stock!
We would like to thank you all again for being so supportive of us at such a strange time in our lives, we have tried to stay as normal as possible for you. Although it’s far from over, we couldn’t have done it without such a fantastic team and nor without such great customers.