Please see a note below from Natural Instinct regarding their Duck Products – please get in touch with us if you have any issues or these products affect you – Browns Natural Pet Store will issue a full refund as required.
Rob and the team
We have been made aware that some of our products made using duck possibly contain salmonella.
Natural Instinct takes the issue of the quality of our products very seriously and are therefore carrying out a recall of all relevant batches of our frozen raw pet food.
Accordingly, please find attached our recall notice which we should be grateful if you could display in the appropriate position within your premises. A copy can also be found on our website www.naturalinstinct.com/product-recall.
If you have any of the affected products in stock, please do not sell these on to customers but dispose of them. Please confirm in writing no later than 5pm on 16th July on how many unsold products you have had to dispose of. We will then arrange a refund or credit for this. Please forward to us an image of the tubs clearly showing the batch numbers if possible.
For products you have sold, if any customer wishes to return tubs of any unused affected product to you, we would be grateful if you could refund the purchase price and complete the attached spreadsheet.
Please keep this spreadsheet updated and forward to us weekly to firstname.lastname@example.org. We will then arrange the refund or credit accordingly.
Please rest assured that this does not affect any other product that we manufacture and sell.
Information for you and your customers
Salmonella is a bacterium that can cause illness in humans and animals. The product could therefore carry a potential risk, because of the possible presence of salmonella, either through direct handling of the pet food, or indirectly, for example from pet feeding bowls, utensils or contact with the faeces of animals.
In humans, symptoms caused by salmonella usually include fever, diarrhoea and abdominal cramps. Infected animals may not necessarily display signs of illness, but symptoms can include diarrhoea.
Please always follow the advice on our labelling when handling and serving raw pet food, just the same as you would if handling raw meat for human consumption. It is always advised to clean utensils and feeding bowls thoroughly after use. Consumers should wash their hands thoroughly after handling raw pet food, bowls, utensils or after contact with the faeces of animals. Raw pet food should be stored separately from any food (especially ready to eat foods). Care should be taken when defrosting to avoid cross-contamination of foods and surfaces.
We apologise for any inconvenience caused and wish to reiterate that we are taking this as a precautionary measure.