Terms & Conditions

Download Ethical Pet Spa T&Cs

Drop Off & Collection Procedures

Our Ethical Pet Spa re opened inline with government guidelines on the 1st June. With safety in mind, we’ve created a new Drop Off and Pick Up Procedure for all our clients. If you have an appointment with us we’d really appreciate it if you could take the time to read it through before arriving. 



Now taking bookings!

Here at Browns in our new Ferring store, we have included a Dog Grooming Spa. Our Pet Stylist Claire is has over 20 years experience in the industry. Claire is dedicated to the well-being of every dog in our care, treating them as if they were her own. Claire specialises in calming nervous and anxious dogs and helping them to become more confident with being groomed, along with introducing puppy’s to their very first grooming appointment along with plenty of cuddles of course!



We operate the Spa with tranquility in mind and believe that by encouraging calm behavior, every dog will benefit from a positive, relaxing experience.

We pride ourselves on a ‘no rush’ policy and our focus is on a relaxed environment that every dog will want to return to.

You can have peace of mind that all of the brands we use have been carefully selected to ensure they are ethically sourced and free from animal testing.

Our products are chemical free and free from unnatural ingredients that can cause many of today’s skin complaints.

Full Groom

starting from £40

For more information or to book your dog into the Pet Spa, please call 01903 899979 or email: spa@brownsnaturalpetstore.co.uk

Why go Natural?


Just like human skin and hair, a dog’s skin and coat responds better when a natural product is used. Natural products promote a healthy, hydrated skin and coat, whereas shampoos containing chemicals can cause dry itch, scaly skin with poor hair quality, lacking moisture and shine. Chemically, man made products upset the fragile balance of our world and cause disruption, damage and pollution to our environment, to ourselves and to our pets.

Browns Natural Pet Spa Products ARE ALWAYS free from: Parabens, Phthalates, Phosphates, Petrochemicals, Sulphates or PEG’s.