I very rarely post a review , but I could not after receiving such wonderful customer care .
I called and left a message at the store and within 2 minutes received a call back from Chris.
I was enquiring about a particular food I was looking at trying( post the many hundreds of brands I have already tried for my fussy Dog Honey)
Chris was just so so helpful he listened to me, he talked to me and advised me that I could continue along this very stressful road of reintroducing food to Honey, , but this was a spiral that there was no end to.
Oh course Chris could have easily sold me yet another food to try, but instead he gave me his honest knowledgeable advise .
That I should be strong , ( very hard for
Me😢) and stick to a food that Honey had eaten before, then the 10 minute rule put it down wait 10 minutes, take
It away.
I will try 🤗, but I just could not pass the review stage without saying what a lovely supportive genuine person Chris is, he even said I could call him anytime .
5star customer service
THANK YOU CHRIS 💙
Thank you so much for taking the time to share this, Jill, it truly made our day! We're so pleased that Chris was able to help you and Honey navigate such a stressful time. We will make sure to pass on your thank to Chris!
At Brown's, we always aim to give honest, thoughtful advice rather than simply suggesting the next product, and it sounds like that's exactly what was needed here. We really hope the 10 minute rule makes mealtimes a little less stressful for you both. Please do give Honey a cuddle from all of us, and don't hesitate to get back in touch if you ever need us again!
Teasel really enjoys the sweet potato slices I shall definitely order some more thank you
How lovely, thank you Christine! We're so pleased Teasel is enjoying the sweet potato slices. They're such a great natural treat and it sounds like she has excellent taste! We'll look forward to your next order. Give Teasel a big cuddle from all of us at Brown's!
Great products
Thank you for your kind words! We're glad you love our products. Looking forward to serving you again.Thank you so much, Alf! Really kind of you to say so. We work hard to carefully source only the best natural products, so it genuinely means a lot to hear you're pleased. We hope to see you again very soon!
Really pleased with my order, it was dispatched promptly and arrived quickly, lovely packaging and great prices. Will definitely buy from these guys again, they seem to care about their customers, thank you 🌟
Thank you so much, Beth, that really means a lot to us! We take great care with how we package our orders and love that it made a good impression. We hope everything lives up to expectations and we'd love to welcome you back again very soon!
Good food value for money
Thank you! We're big believers that feeding our pets the very best shouldn't cost the earth, so it's always lovely to hear that you feel you're getting great value. We hope to see you again soon!