Subscription Terms & Conditions

These Subscription Terms & Conditions govern your use of the subscription service offered by Brown’s Natural Pet Company. By subscribing, you agree to these terms in full.

Our subscription service allows you to receive selected products automatically at your chosen frequency. You can manage your subscription within your account settings.

• Amendments: You can update your subscription details, such as delivery frequency within your account settings. Changes must be made at least 5 days before your next scheduled delivery.

• Pauses: You may pause your subscription at any time, provided the request is made at least 5 days before your next scheduled delivery.

• Cancellations: You may cancel your subscription at any time, but to avoid being charged for your next order, cancellation must be completed at least 5 days before your next scheduled delivery.

• Subscription payments are processed automatically at the start of each renewal period.

• Prices are subject to change, but you will be notified in advance of any price adjustments.

• Your subscription orders will be shipped according to your selected schedule.

• If a product is out of stock, we will notify you and provide an alternative or delay the shipment.

• Subscription products are covered by our standard returns policy.

• Refunds will not be issued for orders already processed before cancellation.

We may update these terms from time to time. Continued use of the subscription service indicates acceptance of any changes.

For any questions or assistance, please contact us at support@brownsnaturalpetstore.co.uk