We aim to deliver your order within 2-7 business days. Please note that delivery times may vary during busy periods such as Christmas and National Holidays.
You can find full details on our Delivery Policy page.

Our standard UK delivery charges are £3.99, with free delivery on orders over £59.00. You can find full details on our Delivery Policy page.

At this time, we only deliver within the UK.

Free local delivery is available for orders within a 10km radius of Ferring, West Sussex, with a minimum order value of £59.

If you live within the 10km radius, you have the choice between free local delivery on orders £59 or over (delivered by a member of our team in our electric van) or courier delivery.

Local deliveries will be made within 2-5 working days after your order is placed. A member of our team will be in touch to let you know what day your order will be delivered.

Yes, we welcome any special delivery instructions (e.g., gate codes, safe place to leave package) at basket stage.

Our subscription service lets you receive your favourite products automatically at your chosen frequency. You can manage your subscription within your account settings.

Yes! You can amend, pause, or cancel your subscription at any time, as long as you do so at least 5 days before your next scheduled delivery.

A Brown’s Consultation is a free, informal chat with one of our trained consultants, tailored to your pet’s individual needs. Whether you’re facing a specific issue or just need general advice, we’re here to help interpret your pet’s behaviour and guide you toward sustainable solutions.

We’ll ask about your pet’s routine, diet, lifestyle, and any concerns you have. From there, we’ll carefully piece together insights and work with you to create a holistic, personalised plan. No pressure, no quick fixes—just expert advice and support, tailored to your pet.

With 100+ years experience in the pet industry, our consultants are experienced in areas like raw feeding, natural parasite control, skin and allergy issues, digestion, and fussy eating- but that’s just the start. Whatever your pet’s challenge, we’ll listen, advise, and support you every step of the way.

Absolutely. Our consultations are just the beginning. Whether you need to tweak a plan, check on progress, or just talk things through, we’re here for follow-ups and ongoing guidance whenever you need it.

We aim to respond to all consultation requests within 1–2 working days. We know how important your pet’s well-being is, so we’ll be in touch as quickly as possible to arrange a convenient time to chat.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Full details can be found in our Refund Policy.