Excellent service
Thank you so much! We know how important it is to get things to you quickly, especially with this heatwave we've been having, so we're really glad the delivery landed fast. Thanks for taking the time to leave us a review, it means a lot to the team. Stay cool out there!
Product information helped my decision to buy, reasonably priced speedy delivery
Thank you, Teresa! We put a lot of care into making sure our product info is clear and genuinely helpful, so it's lovely to hear it made a difference when you were deciding what to buy. So glad the delivery was speedy too, thanks so much for shopping with us and for leaving a review.
Excellent company, speedy delivery, great communication, thank you.
Hi Johanne, thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Looking forward to serving you again! Thank you so much for such a kind review. Speedy delivery and good communication are exactly what we aim for, so it's brilliant to know it came through for you. We really appreciate you taking the time to say so.
An excellent buying experience. Easy to buy from on-line and fast delivery of the purchased goods.
Thank you, Chris! We work hard to keep the buying experience simple and the delivery quick. We really appreciate you taking the time to leave a review.
Excellent response to online purchase. Prompt. Website easy to use too.
Thank you so much for this lovely feedback! It really means a lot to hear that your online order and our website were quick and easy to use, that's exactly what we aim for. Thanks again for shopping with us, and we hope to see you back soon!
Great Trish was very helpful and patient
Hi Rosemary, thank you so much for your kind words! We'll be sure to pass this on to Trish, she'll be made up to hear it. It means the world to know she made your experience such a positive one. Thanks so much for taking the time to leave a review, and we hope to see you again soon!
Couldn't recommend Brown's Natural Pet Store enough!
The service is incredible, the shipping was fast and my order was delivered promptly.
The little 'thank you' message didn't go unnoticed either.
Hi Keely, thank you so much for such a generous review! We're so glad the service, speed and that little thank-you touch all landed well, it's these little details we love adding for our customers. Reviews like this genuinely make our day. Thank you for choosing Brown's Natural Pet Store!
So easy I will definitely be buying more for Jack from this company
Hi Lynda, thank you for the lovely review! We're so pleased you found ordering easy, and Jack is a lucky boy to have you stocking up for him. We look forward to helping you find more treats and essentials for him soon!
Great service, quick postage and great product
Hi Natasha, Thank you so much for the kind words! We're really pleased the service, postage and product all hit the mark, reviews like this make our day. Thanks so much for shopping with us!
Quick and simple to order and half the price of Amazon!
Delivery was way quicker than I expected - and the cats loved the box too.
Thank you so much for this lovely review Joanna! We're so glad you found ordering quick and easy (and that we could save you a few pennies compared to Amazon!). It made us smile picturing your cats enjoying the delivery box just as much as anything inside it, that's a classic cat move. Thanks so much for shopping with us, and we hope to see you again soon.
First time ordering from this site, speedy delivery, everything well packed with a lovely little note and some samples. Which just made my day. Will definitely be shopping here again! And the cat and dog loved their toys.
Hi Vicky, welcome to the Brown's family, what a lovely first review to receive! We're so glad your order arrived quickly and well packed, and that the little note and samples made your day (that's exactly what we hope for). And of course, huge thanks to your cat and dog for the seal of approval on the toys! We can't wait to have you shop with us again.
Great quick delivery and our dog loves the food. Love the personal message and added sample gesture. Added a photo of Bobo having doggy time with the packaging!
Hi Anna, thank you so much for this gorgeous review (and for sharing that photo of Bobo enjoying his doggy time with the packaging, we loved seeing that!). We're delighted he's loving the food, and so pleased the personal note and samples added a bit of extra joy to your order. Sending Bobo lots of cuddles from all of us at Brown's!
Easy to browse website, fantastic selection of products, really fast delivery and everything seems lovingly packed and dispatched. Already made a second order and I got the same amazing experience.
Hi Richard, thank you for such a generous review! We're so glad you're finding the website easy to browse and that delivery has been quick both times round, knowing you've already come back for a second order means the world to us. Thanks so much for trusting us again, and we hope round three is just as smooth!
This is a real gem of a company. It has great service, friendly people helping with questions and super fast shipping. The toy is great...both the collie X pup and her older Lab brother love it. Thank you 👍
Heidi, what a wonderful thing to say, thank you so much! We are so glad the Holee Roller went down such a hit with both your collie X pup and her big Lab brother. It's always brilliant when toys win over the whole pack! We love getting to help with questions and making sure everything arrives quickly, so it means the world to hear this. Thank you for choosing Brown's!
All the toys I purchased arrived quickly and were well packaged. They’re really good quality toys that will last. There was also a personalised hand written note in the parcel thanking me for my order… Shopping from an independent is always the best experience and the way we should all try to shop for a better high street.
Claire, this has genuinely made our day, thank you so much! We put so much love into every order, so knowing it lands that way is just the best feeling. And yes, we are absolutely with you on shopping independent! Every order from small businesses like ours really does make a difference, and we're so grateful you feel the same way. We hope your pups are loving their new toys! See you again soon!
Products arrived quickly nd were well packaged.
Thank you so much, Honora! We always try to get orders out quickly and packed with care, so lovely to hear that came through.
Ordered a powdered supplement product to be used with raw diets. Paid for next day delivery but it took 2 days to reach me. Cat hated the taste so had to disguise plus it made him lose his appetite after 2 doses. I asked for a refund of the difference in postage and they agreed. Afraid it was a total waste of 20 quid. Annoying when it claimed to be palatable.
Hannah, we're really sorry to hear this wasn't the experience we'd have hoped for, and we genuinely appreciate you sharing your feedback. We're glad we were able to refund the postage difference, but we completely understand how frustrating it is when a product just doesn't suit your cat, especially when palatability is one of the things you're counting on. Every cat is so individual and some can sadly turn their noses up at something other cats absolutely love. We'd love the chance to help you find something better suited, please do get in touch and we can have a chat and find something that they will enjoy.
I very rarely post a review , but I could not after receiving such wonderful customer care .
I called and left a message at the store and within 2 minutes received a call back from Chris.
I was enquiring about a particular food I was looking at trying( post the many hundreds of brands I have already tried for my fussy Dog Honey)
Chris was just so so helpful he listened to me, he talked to me and advised me that I could continue along this very stressful road of reintroducing food to Honey, , but this was a spiral that there was no end to.
Oh course Chris could have easily sold me yet another food to try, but instead he gave me his honest knowledgeable advise .
That I should be strong , ( very hard for
Me😢) and stick to a food that Honey had eaten before, then the 10 minute rule put it down wait 10 minutes, take
It away.
I will try 🤗, but I just could not pass the review stage without saying what a lovely supportive genuine person Chris is, he even said I could call him anytime .
5star customer service
THANK YOU CHRIS 💙
Thank you so much for taking the time to share this, Jill, it truly made our day! We're so pleased that Chris was able to help you and Honey navigate such a stressful time. We will make sure to pass on your thank to Chris!
At Brown's, we always aim to give honest, thoughtful advice rather than simply suggesting the next product, and it sounds like that's exactly what was needed here. We really hope the 10 minute rule makes mealtimes a little less stressful for you both. Please do give Honey a cuddle from all of us, and don't hesitate to get back in touch if you ever need us again!
Teasel really enjoys the sweet potato slices I shall definitely order some more thank you
How lovely, thank you Christine! We're so pleased Teasel is enjoying the sweet potato slices. They're such a great natural treat and it sounds like she has excellent taste! We'll look forward to your next order. Give Teasel a big cuddle from all of us at Brown's!
Great products
Thank you for your kind words! We're glad you love our products. Looking forward to serving you again.Thank you so much, Alf! Really kind of you to say so. We work hard to carefully source only the best natural products, so it genuinely means a lot to hear you're pleased. We hope to see you again very soon!
Really pleased with my order, it was dispatched promptly and arrived quickly, lovely packaging and great prices. Will definitely buy from these guys again, they seem to care about their customers, thank you 🌟
Thank you so much, Beth, that really means a lot to us! We take great care with how we package our orders and love that it made a good impression. We hope everything lives up to expectations and we'd love to welcome you back again very soon!
Good food value for money
Thank you! We're big believers that feeding our pets the very best shouldn't cost the earth, so it's always lovely to hear that you feel you're getting great value. We hope to see you again soon!
Fantastic treats very health
Thank you so much Cilla! Healthy, natural treats are very much at the heart of what we do here at Brown's, we only stock products we truly believe in. So glad you and your dog are enjoying them!
Good range of products, easy to use website, toys arrived quickly too.
Thank you so much Yvonne! We're really glad the website was easy to navigate and that everything arrived quickly. We hope your dog loves everything! Please do come back and see us again soon.
I have a very good philosophy that if I’ve been somewhere or I’ve been treated online to a brilliant customer service then I will ALWAYS and I mean ALWAYS give out EXCELLENT and FAIR feedback and in the case of Brown’s natural Pet Care Store, which was actually HIGHLY recommended to me by my bff Alexandra Hurst who ALSO has the same beliefs.
Recently I put in 2 orders separately and there would be usually 2 post and packaging costs but they did send me a note to say that they were going to send both orders in 1 box and save a box and the environment and also save me the cost of £3.95, which they would be crediting to my original payment. Talk about extremely wonderful and thoughtful as well as kind customer seems and they arrived very quickly. Not many shops would go to this kind of brilliant service.
Elizabeth, what a wonderful review, thank you so much! It genuinely gives us great pleasure to do little things like combining orders to save our customers money and reduce unnecessary packaging at the same time. It's a win all round! Your kind words, and the loyalty of both you and your lovely friend Alexandra, truly mean the world to us. We look forward to your next order and please give Alexandra our warmest regards!