I very rarely post a review , but I could not after receiving such wonderful customer care .
I called and left a message at the store and within 2 minutes received a call back from Chris.
I was enquiring about a particular food I was looking at trying( post the many hundreds of brands I have already tried for my fussy Dog Honey)
Chris was just so so helpful he listened to me, he talked to me and advised me that I could continue along this very stressful road of reintroducing food to Honey, , but this was a spiral that there was no end to.
Oh course Chris could have easily sold me yet another food to try, but instead he gave me his honest knowledgeable advise .
That I should be strong , ( very hard for
Me😢) and stick to a food that Honey had eaten before, then the 10 minute rule put it down wait 10 minutes, take
It away.
I will try 🤗, but I just could not pass the review stage without saying what a lovely supportive genuine person Chris is, he even said I could call him anytime .
5star customer service
THANK YOU CHRIS 💙
Thank you so much for taking the time to share this, Jill, it truly made our day! We're so pleased that Chris was able to help you and Honey navigate such a stressful time. We will make sure to pass on your thank to Chris!
At Brown's, we always aim to give honest, thoughtful advice rather than simply suggesting the next product, and it sounds like that's exactly what was needed here. We really hope the 10 minute rule makes mealtimes a little less stressful for you both. Please do give Honey a cuddle from all of us, and don't hesitate to get back in touch if you ever need us again!
Teasel really enjoys the sweet potato slices I shall definitely order some more thank you
How lovely, thank you Christine! We're so pleased Teasel is enjoying the sweet potato slices. They're such a great natural treat and it sounds like she has excellent taste! We'll look forward to your next order. Give Teasel a big cuddle from all of us at Brown's!
Great products
Thank you for your kind words! We're glad you love our products. Looking forward to serving you again.Thank you so much, Alf! Really kind of you to say so. We work hard to carefully source only the best natural products, so it genuinely means a lot to hear you're pleased. We hope to see you again very soon!
Really pleased with my order, it was dispatched promptly and arrived quickly, lovely packaging and great prices. Will definitely buy from these guys again, they seem to care about their customers, thank you 🌟
Thank you so much, Beth, that really means a lot to us! We take great care with how we package our orders and love that it made a good impression. We hope everything lives up to expectations and we'd love to welcome you back again very soon!
Good food value for money
Thank you! We're big believers that feeding our pets the very best shouldn't cost the earth, so it's always lovely to hear that you feel you're getting great value. We hope to see you again soon!
Fantastic treats very health
Thank you so much Cilla! Healthy, natural treats are very much at the heart of what we do here at Brown's, we only stock products we truly believe in. So glad you and your dog are enjoying them!
Good range of products, easy to use website, toys arrived quickly too.
Thank you so much Yvonne! We're really glad the website was easy to navigate and that everything arrived quickly. We hope your dog loves everything! Please do come back and see us again soon.
I have a very good philosophy that if I’ve been somewhere or I’ve been treated online to a brilliant customer service then I will ALWAYS and I mean ALWAYS give out EXCELLENT and FAIR feedback and in the case of Brown’s natural Pet Care Store, which was actually HIGHLY recommended to me by my bff Alexandra Hurst who ALSO has the same beliefs.
Recently I put in 2 orders separately and there would be usually 2 post and packaging costs but they did send me a note to say that they were going to send both orders in 1 box and save a box and the environment and also save me the cost of £3.95, which they would be crediting to my original payment. Talk about extremely wonderful and thoughtful as well as kind customer seems and they arrived very quickly. Not many shops would go to this kind of brilliant service.
Elizabeth, what a wonderful review, thank you so much! It genuinely gives us great pleasure to do little things like combining orders to save our customers money and reduce unnecessary packaging at the same time. It's a win all round! Your kind words, and the loyalty of both you and your lovely friend Alexandra, truly mean the world to us. We look forward to your next order and please give Alexandra our warmest regards!
The order was delivered promptly and I was kept informed of the order status frequently. An excellent product and an excellent service. I would highly recommend this company and will be a continued customer.
Thank you for taking the time to leave such a lovely review. It’s great to hear everything arrived quickly and that you felt well looked after throughout the process. We’re delighted you’re enjoying the product and really appreciate your trust in us.
Your continued support means a lot, and we’re always here if you need anything in the future.
I purchased the neem spray. It was very quickly shipped and deliveredon the next day. No complains regarding the packaging. I can recommend the shop and will be otdering from it in the future
Thank you so much for your review, I’m really glad to hear your order arrived quickly and safely. It’s great to know the packaging met your expectations and that everything reached you without any issues.
I really appreciate your recommendation, and it means a lot that you’d choose to order from us again in the future.
Great service throughout and the handwritten thanks was a really nice touch
Thank you for the kind words. We’re delighted you had a great experience from start to finish, and it means a lot to know the handwritten thank‑you made you smile. We really appreciate your support!
Bella loves her treats and good to know the ones we chose are all natural and low in fat fro weight control
Thank you so much for taking the time to leave review!
Great service, quick delivery
Thank you so much for taking the time to leave a review, it means a lot!
Due to a very short and distressing illness I had to do what every loving parent would do for their dog. Betsy was the cheekiest and cleverest show blue roan English Cocker Spaniel there was and in her 14 years, 20 months and 15 days, even with her slight doggy dementia, which Brown’s Natural Pet Store brilliantly supplied to her along with other Dorwest Herbs for her siblings, Tuppence and Billie Bluebell she managed to twist me around her little paw. She was the funniest of all from when she was young when she was the ball thief of Hillingdon, Middlesex; where me being on crutches she would keep me chasing her for over an hour trying to retrieve a dog owner’s ball because that was their dog’s “FAVOURITE” ball 🥎 lol!! 😝
Thank you for sharing such a touching tribute to Betsy. It’s clear how deeply she was loved and how much joy, mischief, and personality she brought into your life. Fourteen years with a companion like her leaves a mark that never really fades, and the way you speak about her shows just how special she was. I’m glad our products were able to support her and her siblings along the way, it means a great deal to us to play even a small part in their care. Betsy sounds like an unforgettable character, full of spirit right to the end, and I hope those memories continue to bring you comfort. Sending you and the rest of your little crew lots of warmth.
Arrived quickly good price
Thank you for your feedback. We’re pleased to hear your order arrived quickly and that you found the price good. We appreciate you choosing us and hope to serve you again soon!
Received my Boys new toys today. I was so impressed with the quality of packing beautiful paw print tissue paper and thank you note.
It shows you care about your customers it is appreciated
Thank you from pippy and me
Thank you so much for your lovely review. It means the world to us to hear that Pippy’s new toys arrived safely and beautifully packaged. We put a lot of care into every order, so knowing it made you smile truly makes our day!
Please give Pippy a cuddle from us, we’re so glad you’re both happy with your experience. Thank you again for your kindness and support.
I’m totally impressed with how well and thoughtfully
packed all the items I ordered for puppies Birthday was, lovely tissues paper and box well sealed, will definately order from this company again. Thank you
Thank you so much for this lovely review! It means a lot knowing your puppy’s birthday order arrived beautifully packed and feeling special, it's exactly what we hope for with every parcel. The tissue paper, the sealed box, the little touches… we put real care into those, so it’s wonderful to hear they made an impression. I’m really glad the whole experience felt thoughtful and worth returning for.
Quick delivery, beautifully packed with care excellent product
Thank you so much for the lovely feedback. It’s great to hear you found the service professional, the delivery quick, and the product beautifully packed, we put a lot of care into every order, so it means a lot when that’s noticed. Knowing the product itself has impressed you as well is the icing on the cake!
My order arrived in a very robust cardboard box and beautifully presented with paw print tissue paper and small touches that conveyed the feeling of a business that cares about what it is doing . Will definitely be my choice for future doggy gifts.
Thank you so much for such a thoughtful review. It’s wonderful to hear your order arrived safely and that the little touches in the packaging helped it feel special, we put a lot of care into those details, so knowing that came across means a lot. We'd be delighted to be your go‑to for future doggy gifts; that trust genuinely matters to us!
Brilliant company will continue to use always great products and packaged with care.
Thank you so much for the lovely feedback, it means a lot! We’re really glad the products and the care we put into packaging keep you coming back. Knowing we’re consistently delivering a good experience is exactly what we aim for.
Efficient and fast service
Thank you so much for taking the time to leave a lovely review!
All good.It arrived beautifully packed and with no problems and a little note to saying "Thankyou for your order " Linda.Nice little touch
Thank you for the lovely feedback. It’s great to hear everything arrived safely and beautifully packed, and we’re so glad the little thank‑you note added a nice personal touch. We really appreciate you taking the time to share your experience!
This website is lovely and I will be back
Thank you so much, that means a lot to us! We’re really glad you enjoyed your experience on the website, and we’d love to welcome you back anytime.
Well packaged and quick deliver
Thank you so much for your review!
Very good!
Thank you so much for taking the time to leave a review!