I have now purchased from this shop twice (on both occasions buying truly indestructible balls for my dog) and have received my delivery promptly and well packaged and with a small free sample of kibble tucked in as well. This a shop which offers great customer service and I highly recommend them.
Hi Pauline, thank you so much for shopping with us not once but twice, and for taking the time to leave such a generous review! We're delighted the SportsPET Tough Bounce Balls are still doing their job (we know how important that is for enthusiastic chewers) and that the little kibble sample was a nice surprise. Thank you for recommending us, it truly means the world.
Great healthy treat and my dog loves them
Hi Catherine, we're so glad your dog loves the treats! Thanks for sharing your positive experience and for shopping with us.
Great customer service, my purchases came beautiful packaged and a free sample of high quality food, which I'm using as treats.
Very quick delivery, will certainly use again
Hi Helen, thank you so much for your kind words! We're thrilled to hear you enjoyed the packaging, the sample, and the quick delivery. Thanks for shopping with us, we hope to see you again soon!
Excellent and prompt service.
Hi Rosemary, thank you so much for your kind words! We're thrilled to hear you were happy with our service. Looking forward to serving you again soon!
Very pleased with my shopping experience. Thank you.
Hi Christine, we're delighted to hear you had a great shopping experience! Thank you for your kind words and support.
Straight forward and easy to order online, no account needed and fast and quick delivery service. On my invoice in the box there was a nice surprise, with it saying thank you 😊. A little gesture goes a long way in my opinion and will definitely buy again.
Hi David, thank you so much for this lovely review! We're so glad ordering was straightforward and the delivery was quick, and that the little thank-you note in your box was a nice surprise. Thanks for shopping with us, and we look forward to serving you again soon!
Great site easy to use and very fast efficient delivery very pleased so is wilf.
Hi Susan thank you so much for this lovely review, we're so pleased you found the site easy to shop with and that your delivery arrived nice and quickly. It sounds like Wilf approves too, fantastic! Thanks for shopping with us, and we hope to see you both again soon.
It was so easy to shop and the order arrived so quickly - there was even a personalised message and a little extra gift.
Will certainly shop again.
Hi Nicola, thank you so much for this wonderful review! We're thrilled the shopping experience was so smooth and that your order arrived quickly, and we're so glad the little personal touches didn't go unnoticed, that's exactly the kind of experience we love to give our customers.
We can't wait to welcome you back again soon!
Very easy site to navigate.
Hi Carol, thank you for your kind review! We're so glad you found the site easy to navigate, we're always working to make shopping with us as simple as possible.
Thanks for choosing Brown's Natural Pet Store!
Excellent customer service and delivered promptly. My dog Doug absolutely loved the salmon sticks and buffalo chews, really helping with his training. The personalised thank you and freebies were much appreciated, will definitely purchase from you again!
Hi Daniella, thank you so much for this fantastic review! We're delighted Doug has been enjoying the salmon sticks and buffalo chews so much, especially if they're helping with his training, that's exactly what we love to hear. It's also lovely to know the little personalised touches and freebies made a difference too, that's very much a Brown's tradition!
Thank you for your kind words about our service, and we can't wait to welcome you and Doug back again soon.
Excellent service
Thank you so much! We know how important it is to get things to you quickly, especially with this heatwave we've been having, so we're really glad the delivery landed fast. Thanks for taking the time to leave us a review, it means a lot to the team. Stay cool out there!
Product information helped my decision to buy, reasonably priced speedy delivery
Thank you, Teresa! We put a lot of care into making sure our product info is clear and genuinely helpful, so it's lovely to hear it made a difference when you were deciding what to buy. So glad the delivery was speedy too, thanks so much for shopping with us and for leaving a review.
Excellent company, speedy delivery, great communication, thank you.
Hi Johanne, thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Looking forward to serving you again! Thank you so much for such a kind review. Speedy delivery and good communication are exactly what we aim for, so it's brilliant to know it came through for you. We really appreciate you taking the time to say so.
An excellent buying experience. Easy to buy from on-line and fast delivery of the purchased goods.
Thank you, Chris! We work hard to keep the buying experience simple and the delivery quick. We really appreciate you taking the time to leave a review.
Excellent response to online purchase. Prompt. Website easy to use too.
Thank you so much for this lovely feedback! It really means a lot to hear that your online order and our website were quick and easy to use, that's exactly what we aim for. Thanks again for shopping with us, and we hope to see you back soon!
Great Trish was very helpful and patient
Hi Rosemary, thank you so much for your kind words! We'll be sure to pass this on to Trish, she'll be made up to hear it. It means the world to know she made your experience such a positive one. Thanks so much for taking the time to leave a review, and we hope to see you again soon!
Couldn't recommend Brown's Natural Pet Store enough!
The service is incredible, the shipping was fast and my order was delivered promptly.
The little 'thank you' message didn't go unnoticed either.
Hi Keely, thank you so much for such a generous review! We're so glad the service, speed and that little thank-you touch all landed well, it's these little details we love adding for our customers. Reviews like this genuinely make our day. Thank you for choosing Brown's Natural Pet Store!
So easy I will definitely be buying more for Jack from this company
Hi Lynda, thank you for the lovely review! We're so pleased you found ordering easy, and Jack is a lucky boy to have you stocking up for him. We look forward to helping you find more treats and essentials for him soon!
Great service, quick postage and great product
Hi Natasha, Thank you so much for the kind words! We're really pleased the service, postage and product all hit the mark, reviews like this make our day. Thanks so much for shopping with us!
Quick and simple to order and half the price of Amazon!
Delivery was way quicker than I expected - and the cats loved the box too.
Thank you so much for this lovely review Joanna! We're so glad you found ordering quick and easy (and that we could save you a few pennies compared to Amazon!). It made us smile picturing your cats enjoying the delivery box just as much as anything inside it, that's a classic cat move. Thanks so much for shopping with us, and we hope to see you again soon.
First time ordering from this site, speedy delivery, everything well packed with a lovely little note and some samples. Which just made my day. Will definitely be shopping here again! And the cat and dog loved their toys.
Hi Vicky, welcome to the Brown's family, what a lovely first review to receive! We're so glad your order arrived quickly and well packed, and that the little note and samples made your day (that's exactly what we hope for). And of course, huge thanks to your cat and dog for the seal of approval on the toys! We can't wait to have you shop with us again.
Great quick delivery and our dog loves the food. Love the personal message and added sample gesture. Added a photo of Bobo having doggy time with the packaging!
Hi Anna, thank you so much for this gorgeous review (and for sharing that photo of Bobo enjoying his doggy time with the packaging, we loved seeing that!). We're delighted he's loving the food, and so pleased the personal note and samples added a bit of extra joy to your order. Sending Bobo lots of cuddles from all of us at Brown's!
Easy to browse website, fantastic selection of products, really fast delivery and everything seems lovingly packed and dispatched. Already made a second order and I got the same amazing experience.
Hi Richard, thank you for such a generous review! We're so glad you're finding the website easy to browse and that delivery has been quick both times round, knowing you've already come back for a second order means the world to us. Thanks so much for trusting us again, and we hope round three is just as smooth!
This is a real gem of a company. It has great service, friendly people helping with questions and super fast shipping. The toy is great...both the collie X pup and her older Lab brother love it. Thank you 👍
Heidi, what a wonderful thing to say, thank you so much! We are so glad the Holee Roller went down such a hit with both your collie X pup and her big Lab brother. It's always brilliant when toys win over the whole pack! We love getting to help with questions and making sure everything arrives quickly, so it means the world to hear this. Thank you for choosing Brown's!
All the toys I purchased arrived quickly and were well packaged. They’re really good quality toys that will last. There was also a personalised hand written note in the parcel thanking me for my order… Shopping from an independent is always the best experience and the way we should all try to shop for a better high street.
Claire, this has genuinely made our day, thank you so much! We put so much love into every order, so knowing it lands that way is just the best feeling. And yes, we are absolutely with you on shopping independent! Every order from small businesses like ours really does make a difference, and we're so grateful you feel the same way. We hope your pups are loving their new toys! See you again soon!