I would thoroughly recommend Brown’s. Great service, with the personal touch. Was lovely to receive my order with a hand written thank you note. I like to support smaller businesses and I will be using them going forward.
Thank you so much, Anne! That really does mean a lot to us. The handwritten note is a small thing but it's something we genuinely love doing, so it's lovely when someone notices. So glad the order arrived well and we look forward to being your go to for natural pet products!
Package came this morning. Speedy delivery service. The items came wrapped in the cutest paw print tissue paper which was a lovely touch.
Treats are well priced and a good size. Hoping the large chews last longer than the others before them. We have a chewer on our hands!!
Also received a little sample too. Money well spent 😊
Ha, we love a chewer! thank you for the photo, adorable!!! Thank you Nicole, this is such a lovely review. We do put a lot of thought into making each order feel a bit special so it's really nice to know the tissue paper and the little sample went down well. Fingers crossed the chews keep them busy for a good while!
I got my parcel quite fast and I must say it ,lovely package routine ♥️ never seen a very nice package way like this:)
Thank you and I definitely will order from here in a future 😊
Hi Edina, thank you so much for your lovely review! We’re glad your Canagan parcel arrived quickly and that you enjoyed the packaging. We look forward to welcoming you back to Brown’s Natural Pet Store!
As a first time customer to Brown’s I wanted to share how brilliant their online service was, great communication and super fast postage, their range of dog foods is outstanding will definitely be visiting them again A+++ all round
Hi Deborah, thank you so much for your wonderful review! A+++ right back at you for taking the time to leave such a lovely review. We look forward to seeing you again soon!
Order was delivered very quickly and a lovely note inside saying thank you for my order. What a lovely thoughtful message.
That really made us smile, Sam! The little notes are one of our favourite things to include. Thank you for noticing and for the lovely review!
Great service shopping online
Hi Wendy, thank you so much for your kind words! We're glad you had a great shopping experience with us. Looking forward to serving you again!
First time ordering from you.
Easy purchase online and well packaged .
Hi Julie, thank you for your wonderful review! We're so glad your first order was easy and well packaged. Looking forward to serving you again!
Great services. Nicely packaged would use again.
Thank you for your kind words! We're so glad you enjoyed the service and packaging. Looking forward to serving you again soon!
On time in environmental friendly packaging.
Hi Steph, thank you for your wonderful feedback! We're so glad you appreciated the timely delivery and eco-friendly packaging.
Always delighted with our orders from Browns! Having a dog with multiple allergies makes it tricky to get treats and food that suits. Browns has every option you could think off! And some we never did! We love trying new novel protein treats and Rocky always knows when his food arrives, he gets to taste test right away! Delivery is always on time or early, tracking is up to date. Orders are always packed with care and attention. We are so happy we found Browns, makes shopping for Rocky a lot less stressful!
Kerry, this just made our day! Finding the right food and treats for a dog with multiple allergies can feel like such a puzzle, and it means everything to know we've made it a bit less stressful for you and Rocky. He sounds like a very discerning taste tester and he looks very happy in his Brown's box! Thank you so much for this wonderful review.
Subscription clear and tells you when it is coming shipped in good time.
Thank you for your kind words! We're glad our subscription service meets your expectations. Looking forward to serving you again!
Service was great, response was rapid and he sorted my small issue immediately
Hi Tom, thank you for your kind words! We're glad we could assist quickly. We appreciate your support!
Variety of products is insane! I've purchased multiple times now from the website, food, treats and dog toys. Always love the changes to the products on offer for our dogs. I've also appreciated the tailored one to one conversations on food options and ideas it's made a big difference to our confidence knowing we have the team to discuss any issues. Thanks so much! Wouldn't go anywhere else! Delivered and always on time!
This is such a wonderful review, thank you! We love when we can help in any way, so knowing it's made a real difference to your confidence means a lot. And we love that you're always discovering new things on the site! Thank you so much for your loyalty!
My order arrived quickly and was packed well.
I will definitely be a returning customer.
I've already recommended to my dog owner friends.
Thank you. ⭐⭐⭐⭐⭐
Hi Emily, thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience and appreciate your recommendations. We look forward to serving you and your friends again soon!
I couldn't be happier with Browns.
My order arrived quickly and was packed really well.
Nice little treat inside which was a lovely surprise.
I will definitely be a returning customer.
Thank you.
Emily & Wilfred🐾
Thank you so much, Emily & Wilfred! We love that the little treat surprise made your day. We put a lot of care into every parcel and it really means a lot when someone notices. See you again soon!
My order arrived on time with a little note detailing instructions and an answer to a question. Great service
Hi Yvonne, thank you for your lovely review! We're so glad you enjoyed the service and that your order met your expectations. We look forward to serving you again!
Quick delivery and well wrapped
Hi Ann-Marie, thank you so much for your wonderful feedback! We're glad you were happy with the quick delivery and packaging. We appreciate your support!
Fantastic subscription service ensures we never run out.
Hi Tracey, we're so glad to hear you're happy with our subscription service! Thank you for your kind words and for being a valued customer.
Good. Came when they said it would. And very pleased with the item
Hi Grace, thank you for your kind words! We're so glad you're pleased with your order and pleased to hear it arrived on time. Looking forward to serving you again!
Efficient service.
Hi there! Thanks so much for your kind words. We're glad you had a great experience with our service. Looking forward to serving you again!
Excellent support and great value for money
Hi Edward, thank you for your kind words! We're delighted to hear you had a great experience. Looking forward to serving you again!
Super quick delivery beautifully packaged
Hi Pam, thank you for your wonderful review! We're so glad you appreciated the quick delivery and packaging. We look forward to serving you again soon!
I can't compliment Brown's enough.
They've got a huge amount of choice, ordering is quick and easy and everything was delivered in just a couple of days.
As if that wasn't enough, they're so much cheaper than everywhere else - including Amazon.
Fantastic service!
Joanna, this is just the most wonderful review, thank you so much! It genuinely means everything to hear that we tick all those boxes, especially on price against the big names. We work really hard to make sure the whole experience is easy and good value and it's so lovely when someone takes the time to say so. Thank you!
Thank you so much to Lois for your advice on how to help a greedy cat keep his teeth clean, without inhaling anything offered.
Also when I received the product, the hand written thank you and the paper the product was wrapped in was a lovely touch. Thank you!
Lois will be so pleased to read this, Jess! A greedy cat who needs teeth help is quite the challenge and we're so glad she could point you in the right direction. The handwritten notes and the packaging are our pleasure to do so it's lovely that you noticed. Thank you so much!
Great, fast delivery of what I ordered and I was complimented with some treats for my kitten. Nice and appreciated gesture in a world that often doesn’t pay attention to details. Thank you!
Fabrizia, you've made us smile! We really do care about the details and it means so much when someone notices. We hope your kitten loved the treats. Thank you for such a thoughtful review!