At Brown’s Natural Pet Store, we believe that the best way to understand the quality of our products is through the experiences of the pets and families who use them.

Our customers’ feedback means the world to us and helps other pet parents make informed decisions. Whether it’s our SayGrace dog food, Graceful cat food, or any of our carefully curated natural pet care products, we’re proud to share the stories and reviews from the pets who have thrived on them. Read on to see how our natural solutions are helping pets live longer, healthier, and happier lives!

Customer Reviews

Based on 262 reviews
91%
(239)
5%
(14)
2%
(5)
0%
(0)
2%
(4)
Fab tug play toy

Love this tug toy and it’s perfect for our border terrier cross. He loves it. It’s very durable and safe for him. Highly recommend.

Thank you so much for the lovely feedback, we’re really happy to hear your Border Terrier cross is loving the tug toy. They’re such enthusiastic players, so it’s great to know it’s holding up well, feels safe for him, and is bringing lots of fun. We really appreciate the recommendation.

Wonderful

Wonderful

Thank you so much for your review!

Great people to order from

Great people to order from. Service is excellent.

Thank you so much for your kind words. It’s wonderful to hear that you’ve had such a positive experience, and your feedback truly means a lot. We’re committed to providing excellent service, and it’s great to know that it shows.

HIGHLY recommend Browns.

Wonderful, friendly service, quick delivery and beautifully packed. I can’t recommend Browns highly enough. It was unusual to get such great service along with really good value for money. Thank you Browns, you are spot on.

Thank you so much for sharing such a lovely review. It’s wonderful to hear that your order arrived quickly and that the care we put into packing it made a difference. Knowing you felt you received great service as well as real value for money genuinely means a lot. Your kind words and recommendation are hugely appreciated. Thank you again, you've absolutely made our day!

was very

was very easy

Thank you for taking the time to leave your review!

Lovely personal service

Lovely, speedy, courteous service.

Thank you so much for your lovely review. We really appreciate you taking the time to share your experience.

Exceptional

Great products - our dog is very picky but he loves these treats. Great service - very helpful and very quick delivery. It's a joy to open such a well-prepared box! These people care! Lovely!

Thank you so much for such a lovely review. It genuinely means a lot to us.

Knowing that your picky pup is enjoying the treats puts a huge smile on our faces, and we’re thrilled that the service and packaging made the experience even better for you. We put a lot of care into every order, so hearing that it comes through on your end is incredibly encouraging.

Thank you for taking the time to share your experience, it really does make our day!

Was kept up to date on the delivery and it was quick

Was kept up to date on the delivery and it was quick. 😊

Thank you so much for taking the time to share your experience!

Great service

Great service, recommended!

Thank you so much for taking the time to leave your feedback!

Very pleased

Very pleased, kept in touch, all through the process, lovely polite people, great service being able to chose delivery options for 3 months.

Thank you for your lovely review! We’re so pleased you were happy with the service and communication throughout. It’s great to hear you found the delivery options helpful too. As a small business we really appreciate your support!

Fast delivery and lovely packaging thank

Fast delivery and lovely packaging thank you!

Thank you so much. We’re really glad to hear your delivery arrived promptly and you loved the packaging, your feedback means a lot!

Great service!!

Prompt delivery and loads of choice highly recommend.

Thank you so much for taking the time to submit your review, we really appreciate it!

Prompt and personal

My orders always arrive promptly and I appreciate the personal thank you notes I recieve with my orders.

Thank you for your kind words! We always do our best to ensure orders arrive promptly and it's lovely to hear that you enjoy the personal touch of our thank you notes. We really appreciate your support!

Easy to navigate

Easy to navigate website

Thank you so much for your five star review!

Prompt delivery, excellent customer service.

Thank you to the team who were incredibly helpful at very short notice when I needed to make a quick order.
Our food arrived the next dayso we could take off for a short break.
Excellent customer service🐾🐕

Thank you so much for your lovely feedback! We’re really glad we could help at short notice and get your order to you in time for your trip. It’s wonderful to hear the delivery arrived next day, we truly appreciate your kind words about our customer service.

Great company

Great company. Fast delivery and good quality product!

Thank you so much for the kind review! We’re really happy to hear you loved the product and that it arrived quickly. We truly appreciate your support.

Easy to order

Easy to order fast delivery

Thank you! We're pleased you had a good experience with the ordering and delivery. We appreciate your feedback.

Very easy to use website

Very easy to use website. Clear instructions and information on products.

Thank you so much for your kind review! We're delighted to hear that you found our website easy to use and the product information clear and helpful. We aim to make shopping with us as straightforward and informative as possible, so feedback like yours is truly appreciated.

This looks tough

This looks tough, I hope it lasts. Such a good find when trying to avoid plastic & polyester

Thanks for this feedback. We’re so glad you found us while looking for a plastic-free option, and we too hope it proves tough and lasting. We truly appreciate customers like you who are mindful about sustainable materials, it’s a journey we care deeply about too. We carefully select brands like this for their eco-credentials and durability, and we sincerely hope it becomes a long-lasting favourite.

A great shopping experience

A great shopping experience. Kept informed how my order was being processed and goods arrived well packaged and in super quick time.

Thank you so much for your kind words and for taking the time to leave this lovely review. We're delighted to hear you had a great shopping experience with us!
We truly value your support and look forward to helping you and your ball loving Jack Russell again very soon!

Very helpful

Very helpful and replied to an emailed question within 12 hours.

Thank you so much for sharing your experience. We are delighted that our team was able to assist you promptly and that you found our email support helpful.
Providing help and advise is our priority, whether by email, online chat, or phone. We truly appreciate your kind feedback and are so glad we could help.

Helpful

Thank you for always being so helpful and giving great advice

Thank you so much for taking the time to leave this wonderful feedback. We truly appreciate your kind words and are delighted that you've found our team to be helpful and our advice valuable.
Knowing we have supportive customers like you makes all the difference. We look forward to continuing to help you and your greyhound for a long time to come.

User friendly website

User friendly website, very fast delivery- efficient and smooth running

Thank you so much for taking the time to leave this wonderful feedback! We're thrilled to hear that you found our website easy to use and that your delivery experience was fast and smooth. We work hard to make every part of the process efficient for our customers, so your comment means a lot to us. We truly appreciate your support and look forward to helping you again soon!

great service

Fast delivery of well packed, sturdy toy! Thanks

Thank you so much for your kind feedback! We're thrilled to hear you were happy with the fast delivery and secure packaging. Ensuring your orders arrive promptly and in perfect condition is our top priority. We hope your pet enjoys the new puzzle toy!

good service

good service

Thank you so much for the 5-star review! We're thrilled to know you were happy with the service. We hope to see you again soon!