This is a real gem of a company. It has great service, friendly people helping with questions and super fast shipping. The toy is great...both the collie X pup and her older Lab brother love it. Thank you 👍
Heidi, what a wonderful thing to say, thank you so much! We are so glad the Holee Roller went down such a hit with both your collie X pup and her big Lab brother. It's always brilliant when toys win over the whole pack! We love getting to help with questions and making sure everything arrives quickly, so it means the world to hear this. Thank you for choosing Brown's!
All the toys I purchased arrived quickly and were well packaged. They’re really good quality toys that will last. There was also a personalised hand written note in the parcel thanking me for my order… Shopping from an independent is always the best experience and the way we should all try to shop for a better high street.
Claire, this has genuinely made our day, thank you so much! We put so much love into every order, so knowing it lands that way is just the best feeling. And yes, we are absolutely with you on shopping independent! Every order from small businesses like ours really does make a difference, and we're so grateful you feel the same way. We hope your pups are loving their new toys! See you again soon!
Products arrived quickly nd were well packaged.
Thank you so much, Honora! We always try to get orders out quickly and packed with care, so lovely to hear that came through.
Ordered a powdered supplement product to be used with raw diets. Paid for next day delivery but it took 2 days to reach me. Cat hated the taste so had to disguise plus it made him lose his appetite after 2 doses. I asked for a refund of the difference in postage and they agreed. Afraid it was a total waste of 20 quid. Annoying when it claimed to be palatable.
Hannah, we're really sorry to hear this wasn't the experience we'd have hoped for, and we genuinely appreciate you sharing your feedback. We're glad we were able to refund the postage difference, but we completely understand how frustrating it is when a product just doesn't suit your cat, especially when palatability is one of the things you're counting on. Every cat is so individual and some can sadly turn their noses up at something other cats absolutely love. We'd love the chance to help you find something better suited, please do get in touch and we can have a chat and find something that they will enjoy.
I very rarely post a review , but I could not after receiving such wonderful customer care .
I called and left a message at the store and within 2 minutes received a call back from Chris.
I was enquiring about a particular food I was looking at trying( post the many hundreds of brands I have already tried for my fussy Dog Honey)
Chris was just so so helpful he listened to me, he talked to me and advised me that I could continue along this very stressful road of reintroducing food to Honey, , but this was a spiral that there was no end to.
Oh course Chris could have easily sold me yet another food to try, but instead he gave me his honest knowledgeable advise .
That I should be strong , ( very hard for
Me😢) and stick to a food that Honey had eaten before, then the 10 minute rule put it down wait 10 minutes, take
It away.
I will try 🤗, but I just could not pass the review stage without saying what a lovely supportive genuine person Chris is, he even said I could call him anytime .
5star customer service
THANK YOU CHRIS 💙
Thank you so much for taking the time to share this, Jill, it truly made our day! We're so pleased that Chris was able to help you and Honey navigate such a stressful time. We will make sure to pass on your thank to Chris!
At Brown's, we always aim to give honest, thoughtful advice rather than simply suggesting the next product, and it sounds like that's exactly what was needed here. We really hope the 10 minute rule makes mealtimes a little less stressful for you both. Please do give Honey a cuddle from all of us, and don't hesitate to get back in touch if you ever need us again!