It was easy to order, but there was a problem with getting the item. This decayed delivery but I was kept informed
Thank you for your review, and we sincerely apologise for the delay in receiving your order. On this occasion, we were let down by our courier, which we know is frustrating. We’re glad our team kept you updated throughout, and we truly appreciate your understanding. If there’s anything else we can do to make it up to you, please don’t hesitate to reach out. We hope you’ll give us another chance to provide the seamless experience you deserve.
I found Brown Petstore purely by chase on the internet.
Pleased a small order with them.
Received my purchase a few days later. That was packaged very nicely.
Opened up, item placed carefully in tissue paper. And to my surprise Browns placed a bag sample of dog treats in the box.
This experience is really heartfelt.
A good old fashioned store with British values. And a great team behind their ethos.
I will be purchasing from them again.
Thanks for your great, appreciative values.
Long may you be in business.
Thank you so much for your lovely review! We’re really glad you found us and that your first order felt special—that’s exactly what we aim for. It means the world to hear you appreciated the little touches (and we’re so happy your pup got to try a treat too!).
We’re so grateful for your support, we can't wait to welcome you back again soon!
Purchased toys and chews, all at great prices for the brands and a reallly nice range. Arrived quickly and carefully packaged. Excellent all round.
Thanks so much for your lovely review! What a fun order that was to pack—someone has a very lucky pup! We’re so glad you were happy with the range, value, and speedy delivery. It means a lot to us that you took the time to share your experience. We hope the toys and chews are going down a treat!
I had an issue with delivery and when asked for a review gave my honest opinion of the choice of courier, who I have had many issues with in the past. I must point out that the item was despatched swiftly by Browns so they were not at fault. It did make me reluctant to order from them again however.
Browns were quick to get back to me, extremely apologetic and explained this was an issue they had plans to resolve. They immediately despatched my order again using a different delivery company. It has been delivered today, beautifully packaged with an handwritten note of apology along with some complimentary dog treats!
10/10 for excellent customer service! It has restored my confidence and I will now be happy to order from the again.
Thank you so much for taking the time to update your review — we really appreciate it.
We’re so pleased to hear your replacement arrived safely and that the little touches were well received. As a small business, we genuinely care about every customer experience, so it means a great deal to know we were able to make things right.
Thank you again for giving us the opportunity to put things right — we look forward to welcoming you back soon!
Ordered, arrived on time, very satisfied with the delivery, will inform you of satisfaction when I start using the new tub. Thank you