Great customer service, offered to refund me if my boy wouldn't eat the food.
Thank you for highlighting our customer service! We believe in our products and want every dog to enjoy them, so we're happy to offer that peace of mind. Thank you for the lovely feedback!
First time with this company, easy to order, quick to deliver well packaged item, thank you
Thank you for choosing us for the first time! We're delighted your experience was positive from order to delivery, and we look forward to welcoming you back soon.
Speedy service with good products
Thank you for your ongoing support and this lovely feedback! We're so pleased you're happy with the service and your products. We really appreciate you choosing us.
A great product that both my dogs love.
Thank you so much! We love hearing that your purchase is a hit with both of your dogs. We really appreciate you taking the time to share your feedback!
I ordered a number of items for my dogs including some floating fetch toys.
There was an isssue with one of the toys, (as in it didn't float}. I left a comment to that effect under the item description itself on the website.
I had a very quick response from Browns, apologising for the incorrect description and refunding the cost immediately.
Mistakes happen - it is how they are dealt with that matters, and Browns cannot be faulted in that regard.
Would not hesitate to recommend, and I am about to place another order with them.
Thank you so much for this incredibly kind and thoughtful review.
We try our best to get everything right, but when we don't, we think owning it and fixing it quickly is what really matters. We're just glad we could sort it out for you straight away.
Hearing that you'd recommend us and are already placing another order honestly makes our day. We really appreciate you giving us a second chance and can't wait to get your next order sorted!